Windows VMs won't start because the GuestAgent extension can't be found

Sergey Borovoy 541 Reputation points
2021-10-13T07:13:46.46+00:00

Hi, I have a bunch of Windows Server 2019 VMs and they were working fine just yesterday, but this morning none of them can be started. Provisioning state becomes "failed" and the error message is "No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'"

So I called a colleague who also has a bunch of similar Windows Server VMs in a different subscription (created independently, those are not copies of my VMs) and he has the same problem.

Looks like some kind of Azure outage, GuestAgent extension became inaccessible? On the other had, I'm worried about the fact that the requested version is shown as an empty string. If this is what my VM requests for some reason, no wonder it can't find it.

The region is Western Europe, in case it matters.

Tried googling the error message, nothing really useful.

I'll appreciate your help.

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

Windows for business | Windows Server | User experience | Other

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  1. Fabian Mayorga 6 Reputation points Microsoft Employee
    2021-10-13T08:48:48.75+00:00

    please monitor on: https://status.azure.com/en-us/status/, below the current status

    WarningVirtual Machines - Investigating

    Impact Statement: Starting at 07:00 UTC on 13 Oct 2021, a subset of customers using Windows Virtual Machines may experience failure notifications when performing service management operations - such as create, update, delete. Deployments of new VMS and any updates to extensions may fail. Non-Windows Virtual Machines, and existing running Windows Virtual Machines should not be impacted by this issue.

    Current Status: We are aware of this issue and are actively investigating the issue. The next update will be provided within 60 minutes, or as events warrant.

    This message was last updated at 08:35 UTC on 13 October 2021

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  2. Marco Gerber 36 Reputation points
    2021-10-13T08:47:02.537+00:00

    https://status.azure.com/en-us/status has finally been updated!

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  3. Robert Skawinski @smartpoint 6 Reputation points
    2021-10-13T08:35:06.73+00:00

    Same here - West Europe

    You can check if your VMs are affected with following command: 

    Get-AzVM -ResourceGroupName RGName -Name VMName -Status



ResourceGroupName : RGName
Name              : VMName
HyperVGeneration  : V2
BootDiagnostics   :
Disks[0]          :
  Name            : VMName_OsDisk_1_:id:
  Statuses[0]     :
    Code          : ProvisioningState/succeeded
    Level         : Info
    DisplayStatus : Provisioning succeeded
    Time          : 10/13/2021 7:32:43 AM
Disks[1]          :
  Name            : VMName_DataDisk_0
  Statuses[0]     :
    Code          : ProvisioningState/succeeded
    Level         : Info
    DisplayStatus : Provisioning succeeded
    Time          : 10/13/2021 7:32:43 AM
Statuses[0]       :
  Code            : ProvisioningState/failed/ArtifactVersionNotFound
  Level           : Error
  DisplayStatus   : Provisioning failed
  Message         : No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'.
  Time            : 10/13/2021 7:32:43 AM

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  4. Jarle Midtbø 12 Reputation points
    2021-10-13T08:34:14.467+00:00

    I wonder why https://status.azure.com/ currently reports all good for VMs...

    Now (10:38 EU time) Warning Icons have started to appear on status site.

    ...10:55 just tried to create a vm in Norway East - same error, but status site shows green checkmark.

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  5. Syed Ali 6 Reputation points
    2021-10-13T08:27:55.403+00:00

    Having same problem below:-

    Additional error information is available for this virtual machine:
    GENERAL
    Provisioning state Provisioning failed.
    No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'..
    ArtifactVersionNotFound
    Provisioning state error code ProvisioningState/failed/ArtifactVersionNotFound
    Guest agent Unknown
    DISKS
    PSVMtest_OsDisk_1_f2504f7f770b45c2a7f172890a5d8021 Provisioning succeeded.

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