How to CANCEL a subscription

Gabriel Niculae 0 Reputation points
2026-05-06T15:02:42.2866667+00:00

Hello!

I just activated this account today, choosing "1 month trial period".

I entered my personal bank card details and I DO NOT want to be charged/purchase the subscription after 1 month.

How can I remove this recurring payment?

Thanks,

Gabriel

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
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  1. AI answer

    2026-05-06T15:02:53.6966667+00:00

    To avoid being charged after the 1‑month Microsoft 365 trial, turn off recurring billing for the subscription. This keeps the trial active until it expires but stops automatic renewal and charges.

    Follow these steps:

    1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
    2. Sign in with the same Microsoft account used to start the trial.
    3. Find the Microsoft 365 subscription you just activated and select Manage.
    4. Select Turn off recurring billing.
    5. Read what will happen when recurring billing is turned off, then choose I don't want my subscription to confirm.

    After this, the subscription will run until the end of the free trial and then expire; no charge will be made to the bank card.

    If instead you see Cancel subscription or Upgrade or Cancel, you can also use that option to cancel. If you see Turn on recurring billing, recurring billing is already off and no further action is needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Katerina-N 9,295 Reputation points Microsoft External Staff Moderator
    2026-05-06T21:12:33.11+00:00

    Hello Gabriel Niculae,

    I understand that you are having issue with canceling Microsoft 365 Trial Subscription. I truly understand how you feel. Let me assist you go through this situation.

    1. Cancel the unwanted subscription (required for refund eligibility)

    It requires cancellation before refund eligibility can be checked.

    Please note: Not all cancellations automatically result in a refund, but cancellation is mandatory to proceed

    1. For refunding, please contact support for the best assistance:

    Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

    • Go to https://support.microsoft.com/home/contact
    • Search for "Refund Microsoft 365 subscription" in the search box.    
    • Click "Get Help", then scroll to the bottom and select "Contact Support”.
    • When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
    • Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

    Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

    To refund and check for refund eligible you can refer to this website, follow the steps instruction:

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

    Best Regards,

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  3. lodughodu sodu 0 Reputation points
    2026-08-07T08:02:06.7566667+00:00

    On the subscription details page, <!#888~3^1^9+89-2>0> in the Billing settings section, under Subscription status, select Cancel subscription. To cancel a Microsoft 365 subscription, <!#888~3^1^9+89-2>0> go to the Microsoft Services and Subscriptions page, sign in with the account you used to buy it, select Manage next to your plan, choose Cancel subscription, <!#888~3^1^9+89-2>0> and follow the instructions to finish. To cancel Microsoft 365, sign in to your Microsoft account and go to Services & subscriptions.<!#888~3^1^9+89-2>0> Locate your 365 subscription and select 'Manage.' Click 'Cancel 

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