Hacked account and they added and Xbox profile--How to I remove?

mira morton luna 0 Reputation points
2026-05-01T20:54:04.98+00:00

I received notice this morning that someone other than me got into my account. They have attached an Xbox profile. How do I remove that profile?

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  1. Victor1-V 13,020 Reputation points Microsoft External Staff Moderator
    2026-05-02T08:56:50.33+00:00

    Hi mira morton luna,

    I understand that someone accessed your Microsoft account and an Xbox profile now appears to be attached to it. Since this involves account access and Xbox profile activity, the first priority is to secure the Microsoft account.

    The Q&A Assist answer is generally accurate. Did you have a chance to try its steps, especially reviewing recent activity, changing your password, and checking whether unfamiliar security information was added?

    I would like to add one point that may help clarify the Xbox side of the issue. The Xbox profile cannot be treated separately until the Microsoft account is secured, because the Xbox profile is connected to the same Microsoft account sign-in. After completing the security steps, if the Xbox profile, gamertag, purchases, or account activity still does not belong to you, please contact Xbox Support for account and profile assistance:

    1. Visit https://support.xbox.com/contact-us and sign into your account.
    2. Select the main Contact Us button.
    3. In the window that appears:
      • For "What are you having trouble with?", select "Account & Profile".
      • For "What's the problem?", select "I need a Microsoft account".
      • For "Describe your issue", type "Manage account".
      • Select Next.
    4. On the next screen, under "Other options", select "Chat with us to connect with a live support agent".

    Xbox Support also has guidance for securing an account if you think it has been compromised: https://support.xbox.com/en-US/help/account-profile/manage-account/compromised-account-solution

    Please note that this is a user-to-user forum, so contributors cannot access your Microsoft account, remove the Xbox profile for you, or review account activity from the back end. Also, please avoid posting your email address, phone number, gamertag, recovery codes, or screenshots showing personal details in this public thread.

    I hope this helps clarify the next step after securing the account.

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  2. AI answer

    2026-05-01T20:54:19.3166667+00:00

    Follow these steps immediately to secure the account and address the unwanted Xbox profile:

    1. Secure the Microsoft account
      1. Go to the Security basics page and sign in.
      2. Select Review activity and check the Recent activity and Unusual activity sections.
        • For any sign‑ins or actions that are not recognized, expand the item and choose This wasn't me or Secure your account as shown in the guidance.
      3. Return to the Security basics page and select Change password. Set a strong, unique password that is not used on any other site.
    2. Check for other security changes
      1. Go to the Advanced security options page (linked from Security basics).
      2. Review sign-in verification methods and remove any phone numbers, email addresses, or methods that are not recognized:
        • Expand each verification option and select Remove, then Remove again to confirm.
        • Only remove methods that clearly do not belong; if all security info is removed, the account enters a 30‑day restricted state where changes are limited.
    3. Remove attacker-added aliases
      1. Go to the Manage how you sign in / alias management area of the Microsoft account (for example via Your info → Edit account info).
      2. Remove any email aliases or sign‑in addresses that are not recognized by selecting Remove next to them.
    4. Use the hacked/compromised account flow if needed
      • If there is any sign that the attacker still has access or if sign‑in becomes blocked, use the official recovery flow described in How to recover a hacked or compromised Microsoft account and follow the guided steps to secure the account and verify ownership.

    Once the Microsoft account is fully secured (password changed, security info and aliases cleaned up), the attacker’s ability to use the attached Xbox profile is effectively cut off because they will no longer control the underlying account or its sign‑in methods. Any further Xbox‑specific cleanup (gamertag, console settings, purchases) is done from within the secured account or via Xbox support, but that is outside the provided guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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