What do if my refund declined

If a Microsoft 365 subscription refund is declined but the request was within the 14‑day window (for regions where that applies), the next steps depend on the type of charge and region:

1. Verify refund eligibility and timing
   • For Microsoft Copilot Pro and other Microsoft subscriptions, many regions allow a prorated refund if the subscription is canceled within 14 days of initial purchase; some regions allow prorated refunds at any time. Check the applicable refund window for the country/region.
2. Confirm the subscription is canceled
   • Go to the Services & subscriptions section of the Microsoft account and ensure the subscription is canceled or recurring billing is turned off so future charges do not occur.
3. Re‑submit or escalate the refund request
   • Use the self‑help or refund tools provided (for example, the refund guidance for Microsoft subscriptions) and submit another request if possible.
   • If the online tool still declines the refund, contact Microsoft Support directly so an agent can review the specific transaction and region‑based policy.
4. Contact Support for manual review
   • Use the Contact Microsoft Support entry point, choose the appropriate product (for example, Microsoft 365 & Office), and select a billing/refund category.
   • Provide the order number, date of charge, and confirmation that the request is within the applicable refund window so support can verify whether a manual refund is possible.

If the charge is clearly unauthorized or fraudulent, also work with the payment provider (bank/card issuer) in parallel while Microsoft Support reviews the case.

References:

• How to get a refund on a Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A