Report a fraudulent action

Follow these steps to report the fraudulent Microsoft 365 Premium purchase and work to restore the original account:

1. Check whether the subscription was bought directly from Microsoft or a third party
   • If the Microsoft 365 subscription was purchased through a third-party retailer (for example Amazon, Apple, Best Buy, or Google Play), Microsoft cannot cancel or refund it directly.
   • In that case, contact the retailer’s customer support to report the fraud, request cancellation, and ask for a refund, because Microsoft did not receive that payment.
2. If the subscription was purchased through Microsoft
   • Go to the Microsoft account Services & subscriptions page and locate the Microsoft 365 Premium subscription.
   • Use the cancellation and refund flow described in the Microsoft subscription refund guidance. Follow the on-screen steps to cancel the subscription and request a refund if eligible.
   • If additional help is needed, use the Contact Support option in that guidance to reach Microsoft Support and explain that the purchase was fraudulent.
3. Secure and recover the compromised account
   • If someone else used the account to make the purchase, follow the official guidance to recover a hacked or compromised Microsoft account. This includes resetting the password, reviewing security information, and checking for any unauthorized changes.
   • After recovery, follow the guidance on how to help keep the Microsoft account secure (for example, enabling stronger security settings) so the account remains protected.
4. Contact Microsoft Support directly for billing and account assistance
   • Use the Get Help / Contact Support options described in the support guidance to reach a support agent.
   • Clearly state that there was a fraudulent Microsoft 365 Premium purchase and that the account was compromised, and request both investigation of the charge and restoration of the original account access.
5. If the fraudulent purchase involved a child or family member
   • If a child used the payment method without permission, use the Microsoft Store purchase tracking and family spending controls to monitor and restrict future purchases.
6. If the payment was made via a third-party app store
   • For Google Play purchases, follow the Google Play refund policies.
   • For Apple App Store purchases, request a refund through Apple support.

References:

• Manage your Microsoft 365 subscription purchased through a third party
• How to get a refund on a Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• How to investigate a billing charge from Microsoft
• Protect yourself from phishing