Need to cancel subscription

Larry Matlin 0 Reputation points
2026-04-29T19:41:50.16+00:00

I attempted to use the free trial of your fax service about 2-3 weeks ago. It never worked and so i had to use an alternate option. I was charged the monthly amount of $27 (and change) but could not find where to go to cancel this subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. AI answer

    2026-04-29T19:42:02.7966667+00:00

    To cancel a Microsoft subscription and stop further charges, use the Microsoft account that was billed and cancel from the Services & subscriptions page.

    1. Go to https://account.microsoft.com/services and sign in with the Microsoft account that was charged.
    2. Find the subscription in the list and select Manage.
      • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
    3. On the next page, select Cancel (or Upgrade or Cancel, depending on what appears).
    4. Follow the on-screen steps to complete cancellation.

    If the charge is not visible under that Microsoft account, it may be associated with a different Microsoft account or purchased through a third party (such as Google Play, Apple App Store, or another retailer). In that case:

    • Check any other Microsoft accounts by signing into the same page above.
    • If the subscription was purchased through a third-party store, contact that store’s billing support to cancel and request a refund, as Microsoft cannot cancel those directly.

    For refund eligibility on a Microsoft subscription:

    1. Cancel the subscription first as above.
    2. Then review refund options using the guidance in How to get a refund on a Microsoft subscription. Not all cancellations result in a refund, and eligibility depends on subscription type, timing, and region.

    If the charge is not recognized at all, use the Manage your payments page from the Microsoft account dashboard (linked from the refund article) to investigate the charge and proceed from there.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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