installed new mother board and now can't log into authenticator to set up a new password also keep running out of daily trys to reset pass word

The “Authentication did not complete” / locked Authenticator plus running out of password-reset attempts means the account must be recovered or MFA reset using supported methods; it cannot be bypassed on the device.

Follow these steps depending on the account type.

1. Fix common “Authentication did not complete” issues

• Make sure the Microsoft Authenticator app is unlocked on the phone.
• Turn on notifications for Authenticator and check that they are not silent.
• Ensure the phone has a working internet connection; if needed, switch between Wi‑Fi and mobile data.
• Confirm the phone’s date and time are set correctly.
• Install the latest version of Microsoft Authenticator from the store.

If the app is still locked or cannot complete sign‑in, move to account recovery.

2. If this is a personal Microsoft account (Outlook.com, Hotmail, etc.) Because password reset attempts are exhausted, use the official recovery and reset paths:

• From the Windows 11 sign‑in screen:
  • Select I forgot my password, or
  • Select Sign-in options → Web sign-in, follow the prompts, then choose Forgot my password.
• From another device/browser, go to the Microsoft account password reset page: Reset password.

If verification codes are not arriving or methods are blocked, use the account recovery form and guidance referenced in the troubleshooting article for locked/blocked accounts and verification-code issues.

3. If this is a work or school (Microsoft 365/Entra ID) account When Authenticator is unavailable and there is no alternative sign‑in method, MFA must be reset by an administrator:

• Contact the organization’s Microsoft 365/Entra administrator and ask them to:
  • Open Microsoft Entra admin center (https://entra.microsoft.com).
  • Go to Users → All users.
  • Select the user account.
  • Open Authentication methods.
  • Choose Require re-register multifactor authentication.
• After this, sign in again; the account will prompt to set up Authenticator from scratch (scan QR code, etc.).

If the locked account is the only global admin in the tenant, a service request with Microsoft Support/Data Protection is required, as described in the referenced Q&A guidance.

4. If Windows sign‑in is blocked on the PC If Windows 11 cannot be accessed at all (PIN not working and password not accepted), use the Windows sign‑in troubleshooting and password/PIN reset flows:

• Use Forgot your PIN or I forgot my password on the sign‑in screen.
• If that fails and no account recovery is possible, the remaining option may be to reset or reinstall Windows, which can cause data loss if files are not backed up.

Because password-reset attempts are rate‑limited for security, wait for the lockout period to expire before trying again, and use the official reset/recovery pages and, for work/school accounts, admin‑driven MFA reset rather than repeatedly requesting codes.

References:

• Troubleshoot problems with Microsoft Authenticator
• Change or reset your password in Windows
• Authenticator Did Not Complete Login
• Authentication did not complete
• Troubleshoot Problems Signing In to Windows
• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• I need to reset my mfa methods - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A