Facing issue while adding Card

Tejaswini N 0 Reputation points
2026-04-29T08:56:07.98+00:00

User's image

Even though on my card Name is Tejaswini N. Still showing this error..

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. AI answer

    2026-04-29T08:56:23.0466667+00:00

    The error indicates that the payment validation is failing, not necessarily that the name text itself is wrong. For Azure/Microsoft Marketplace payments, the most common causes are:

    1. Card type or issuer not accepted
      • Only certain card types are allowed per country/region.
      • American Express isn’t supported in India; Hong Kong SAR and Brazil only support credit cards; India only supports Visa/Mastercard debit and credit.
      • Some issuers (for example, virtual, prepaid, or certain fintech cards) are rejected even if they are Visa/Mastercard.
    2. Virtual or prepaid card
      • Prepaid and virtual cards are not accepted for Azure subscriptions or Marketplace purchases. A physical, bank‑issued credit or debit card is required.
    3. Mismatch in card details
      • The name, billing address, and CVV must match exactly what the bank has on file for that card.
      • If the card shows an initial or middle name, enter it exactly as the bank registered it (check a recent bank statement or online banking profile if unsure).
    4. Card blocked or inactive
      • The bank may be blocking online or international transactions, or the card may be inactive.

    To resolve:

    1. Confirm that the card is a supported type for the selected country/region and is not virtual or prepaid.
    2. Enter the cardholder name, address, and CVV exactly as registered with the bank (not just what is printed if they differ).
    3. Contact the bank/card issuer to:
      • Verify the card is active and enabled for online and international transactions.
      • Confirm the exact billing name and address on file.
    4. If the card continues to be declined after these checks, use a different supported credit or debit card from another bank.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.