Report to Oregon Secretary of State Consumer Complaints

Support Complaint

I have drafted a letter to the Oregon Secretary of State, Consumer Complaint Division regarding the unuseable Support options over a question about a Microsoft billing to my Visa. Microsoft makes in impossible to find answers to simple account questions. I have spent three hours and five password changes, to get a simple question about a $99 billing on my Visa.
The process is so convoluted and deliberately complicated, I believe Microsoft is trying to confuse users under the quise of "security." A user cannot speak to anyone. God forbid with $281 billion in revenues, Microsoft cannot afford to hire a live contact to answer account billing questions. They say that they will send a "passcode" that never arrives. The experience feels untrustworthy.