I upgraded to Microsoft 365 Premium but still not getting Copilot to process requests.

Upgrading to Microsoft 365 Premium increases access to AI features through AI credits and higher limits, but some changes are still rolling out and may not take effect immediately for all accounts.

For Microsoft 365 Personal, Family, and Premium plans:

1. AI features and limits depend on the exact plan and are governed by AI credits and usage limits. These limits can vary by feature, entry point, and system conditions, and may change over time.
2. Microsoft indicates that some AI-related benefits (such as increased limits) are still being rolled out and may not yet be active for every eligible account.
3. If the subscription has been upgraded and Copilot continues to return generic processing errors after previously hitting a limit, this can indicate that the new limits or credits have not yet fully applied on the backend.

Recommended actions:

1. Confirm that the Microsoft 365 Premium subscription is active on the same Microsoft account being used with Copilot.
2. Wait and try again later, as backend updates and limit changes may require some time to propagate after an upgrade.
3. If the issue persists, contact Microsoft Support so they can review the specific account and AI usage/limits on the backend and correct any provisioning issues.

For home users, the official guidance is to contact Support if Copilot continues to show errors after the documented checks.

References:

• AI credits and limits for Microsoft 365 Personal, Family, and Premium
• I am getting license validation errors with Copilot
• Frequently asked questions about Copilot in Microsoft 365 subscriptions