Fixing Office 365 subscription & storage data

The account is behaving like a free version because the Microsoft 365 subscription is either not active, not correctly associated with the signed-in account, or the product key redemption did not complete as expected.

Follow these steps:

1. Confirm the subscription is active and linked to the correct account
   • Go to the Subscriptions page on the Microsoft account dashboard: https://account.microsoft.com/services
   • Sign in with the same Microsoft account that was used to redeem the Office 365 subscription code.
   • Under Services & subscriptions, verify that a Microsoft 365 (Family, Personal, or other paid plan) appears and that its status is active and not expired.
   • If no paid Microsoft 365 subscription appears, the code may have been redeemed on a different Microsoft account. Sign out and try any other Microsoft accounts that might have been used.
2. If the subscription shows as expired or suspended
   • If the subscription is listed but shows as expired or suspended, renew it following the guidance in Renew Microsoft 365 Family (linked from the subscription page).
   • After renewal, close all Office apps and reopen them so they pick up the updated subscription.
3. If a physical card/box was used and recently renewed
   • If renewal was done with a physical card or box from a retail store, ensure the product key has actually been entered. The subscription does not start or renew until the key is redeemed.
   • Use the guidance in Renew Microsoft 365 for home (linked from the subscription page) to redeem the key correctly.
4. Ensure the Office apps are signed in with the same account that has the subscription
   • Open an Office app (for example, Word).
   • Go to File → Account.
   • Check the User Information section and confirm the email address matches the Microsoft account that shows the active subscription on the Subscriptions page.
   • If it does not match, sign out in the app and sign back in with the correct Microsoft account, then select Update license (or similar) so the app refreshes its activation.
5. If the subscription is active but the app still behaves like a free version
   • Close all Office apps.
   • Run the Microsoft Support and Recovery Assistant for Office activation issues from the link provided in the Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription" article.
   • Follow the prompts to detect and fix activation problems on the same Windows PC where Office is installed.
6. If none of the above resolves the issue
   • Verify again on the Subscriptions page that the expiration date and status look correct.
   • If they do not, or if the subscription appears correct but the apps still act as free, contact Microsoft Support from the Contact support links in the subscription/renewal articles so billing and account association can be checked.

Note: If the account only has Microsoft 365 Basic, that plan does not include the right to install desktop Office apps; it only provides OneDrive storage and access to free Office apps in a web browser. In that case, the desktop apps will continue to behave as unlicensed.

References:

• A subscription notice appears when I open a Microsoft 365 application
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• Microsoft 365 subscription features aren't available in Office apps
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• No license associated with my email account - Microsoft Q&A