Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
The automatic redirect to GoDaddy happens because the Microsoft 365 tenant for the domain is federated/managed through GoDaddy. To remove GoDaddy from the sign-in path, the GoDaddy–Microsoft 365 relationship must be broken and the domain moved or released so it can be managed directly in Microsoft 365.
Based on the provided information, the supported path is:
- Use GoDaddy’s defederation/migration process
Microsoft directs admins who want to move away from GoDaddy to GoDaddy’s own process for moving Microsoft 365 email off their platform. This is the supported way to stop GoDaddy from controlling sign-in and services for the domain.
Follow GoDaddy’s guidance in “Move my Microsoft 365 email away from GoDaddy” to migrate mailboxes and remove GoDaddy’s control over the tenant and sign-in. - Work with GoDaddy support if needed
If the redirect or domain configuration is complex, contact GoDaddy support and state that the goal is to move Microsoft 365 services away from GoDaddy and stop GoDaddy sign-in. They can walk through their defederation/migration steps and release the domain if applicable. - After GoDaddy is removed, manage the domain directly in Microsoft 365
Once the GoDaddy relationship is removed and DNS is under direct control, sign-in to the Microsoft 365 admin center will no longer be redirected through GoDaddy. At that point:- Add or re-add the custom domain directly in Microsoft 365 using the standard domain setup process.
- Update DNS records at the DNS host (which may still be GoDaddy as a registrar, but no longer as the Microsoft 365 service provider) according to Microsoft 365 domain setup guidance.
If issues occur during the move (for example, sign-in problems after defederation), Microsoft recommends using the Help & Support pane in the Microsoft 365 admin center to contact Microsoft 365 support for assistance after GoDaddy has completed their part.
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