Issue with Request ID: 5f70d657a8defa8e9a233438000a71a6

Use the following steps to troubleshoot the failed purchase.

1. Check browser security and privacy settings
   • In Internet Explorer, select Tools > Internet options.
   • On the Security tab, ensure Enable Protected Mode is selected for both Internet and Local intranet zones (select each zone and verify).
   • On the Privacy tab, ensure cookies are not disabled.
   • Either set the Internet zone to Medium, or select Advanced and allow cookies as needed.
2. Fix repeated sign-in or “issue found” messages in the Microsoft 365/Office 365 portal
   • After adjusting browser settings, if the message still appears (for example, “Sign-in required for security reasons, please try signing in again”), edit the organization and user profiles:
     • In the Microsoft 365 admin/Account portal, open the company profile and ensure address, city, state, ZIP code, and phone fields contain valid information.
     • Edit the user ID profile and verify its details are also valid.
   • Sign out of the portal completely, then sign back in and retry the purchase.
3. Validate payment and account status for Microsoft Store–based purchases
   • Confirm the payment method is valid and up to date on the Payment options page: https://account.microsoft.com/billing/payments
   • Check for overdue subscription payments on the Services page: https://account.microsoft.com/services
   • Verify the Microsoft account is not locked or suspended and, if applicable, that any Xbox account linked to the purchase is not suspended.
   • Ensure antivirus or security software is not blocking pop-ups or payment confirmation windows.
4. If the error persists
   • Use the guided support troubleshooter for Microsoft Store purchases: select Start on the troubleshooter page and follow the prompts.
   • If the purchase is specifically for an Office 365/Microsoft 365 subscription in the Office 365 portal, confirm all profile details as above and then try again in a different browser or an InPrivate/Incognito window.

The request ID itself is an internal diagnostic value; the practical steps are to correct browser, profile, and payment settings, then retry and, if needed, use the official support/troubleshooter flows.

References:

• You can't complete a purchase in the Office 365 portal
• Troubleshoot buying issues with Microsoft Store