How to get refund (Microsoft 365 Copilot)?

A refund can only be processed after canceling the subscription and depends on where the subscription was purchased and the country/region.

Follow these steps based on how the Microsoft 365 / Copilot subscription was bought:

1. If the subscription was purchased directly from Microsoft
   1. Go to https://account.microsoft.com/services (on a browser).
   2. Sign in with the same Microsoft account that was charged.
   3. Find the Microsoft 365 or Copilot Pro subscription and select Manage.
   4. Select Cancel and follow the instructions.
   5. Refund eligibility:
      • For Microsoft 365: Refund eligibility is checked after cancellation. Some countries (such as Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey) may receive prorated refunds. Learn more.
      • For Copilot Pro:
        • In Canada, Denmark, France and other listed regions, a prorated refund is available if canceled at any time.
        • In all other countries, a prorated refund is available if canceled within 14 days of the initial purchase.
2. If the subscription was purchased through Google Play (Android / GCash often routes via Play Store)
   • Microsoft cannot directly refund these purchases.
   • For Microsoft 365 or Copilot Pro bought via Google Play, contact Google Play support and follow their refund process: see Learn about Google Play refund policies in the documentation.
3. If the subscription was purchased through the Apple App Store (iOS)
   • Contact Apple support and request a refund using their process: see Apple support link in the documentation.

If the charge is not recognized or was clearly accidental, also check the Microsoft account billing page to confirm the charge and then:

1. Go to the Manage your payments page from the Microsoft account dashboard to review the charge.
2. If further help is needed (for example, the refund does not process automatically or the charge is disputed), contact Microsoft Support:
   • Go to Contact Microsoft Support, describe the billing issue, select Get Help, then choose Contact Support (chat or call) for direct assistance.

For urgent exam-related or transport needs, cancel immediately so that any eligible refund can be processed as soon as possible.

References:

• How to get a refund on a Microsoft subscription
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Request refund - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A