Unable to Clear jobs

The ability to change a job-related field (for example, to “Yes” so that jobs can be cleared or processed) depends on how that field is implemented and what status the job is currently in.

From the provided context, there are two relevant patterns:

1. Batch jobs in Dynamics 365 / AX
   • Job status and related fields can only be changed when the job is in an appropriate state. For example, in Dynamics 365 Human Resources, a batch job stuck in Executing or Canceling must first be force-canceled before its status can be reset:
     1. Go to System administration → Links → Batch jobs.
     2. Select the job.
     3. Use Force cancel (only available for jobs in Executing or Canceling).
     4. Then use Change status and set it to Waiting so it can run again.
   • If a field is disabled or not editable, it is typically because the job is in a terminal or protected state (for example, already Finished, Canceled, or actively Executing), or because the form control is configured as read-only for that status.
2. Queue jobs in Project Server 2013
   • Jobs are managed via the Manage Queue Jobs page. Actions are controlled by job status:
     • Retry Job is only available for jobs that did not complete successfully.
     • Cancel Job is not available for jobs that have already completed successfully.
   • If a job is in a state where it cannot be canceled or retried, the corresponding UI action is disabled, and the underlying field controlling that action cannot be changed.

Given this behavior, the dropdown for the field that must be set to “Yes” is likely disabled because the job is in a status where that field is not meant to be edited. To clear jobs:

1. Verify the job status first (for example, Executing, Canceling, Finished, Canceled, Error, Waiting).
2. If the job is stuck in an active state (Executing/Canceling), use the provided admin actions (such as Force cancel and then Change status to Waiting) to move it to a state where cleanup or clearing is allowed.
3. Use the appropriate cleanup mechanism:
   • In Dynamics 365 Finance and Operations, use System administration → Periodic tasks → Batch job clean-up, and configure which jobs to delete by status (Withhold, Error, Finished, Canceled) and other filters.

If the dropdown itself is misbehaving (for example, not acting as a normal editable field), this can be a form design issue similar to the Dynamics AX 2012 “Report feedback” form, where fields like Good and Status did not behave as expected because of their control properties. In that case, the form or control definition must be corrected by a developer or through an update so that the field is editable when it should be.

References:

• Reset stuck batch jobs
• Clean up the batch job table
• Manage Queue Jobs (Project Server 2013)
• The Good field and the Status field do not work as expected in the "Report feedback" form in Microsoft Dynamics AX 2012