A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Error code 8004348F together with a correlation ID and timestamp indicates a server-side failure that must be diagnosed using the service logs; the correlation ID itself does not describe the problem.
A correlation ID is a GUID generated for each request and is used only so an administrator can trace what happened at the time of the error in the server logs. It is not an error code, cannot be looked up on the web, and does not by itself identify the root cause.
To proceed:
- Provide the full error details (error code 8004348F, correlation ID, and timestamp) to the organization’s helpdesk or Microsoft support contact.
- An admin can use the correlation ID and timestamp to search the Unified Logging System (ULS) or equivalent service logs on the relevant servers and see what failed at that exact time.
- The admin can then act on the underlying error or configuration issue revealed in the logs.
The correlation ID and timestamp are therefore diagnostic breadcrumbs for support and do not have a direct end-user fix.
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