Retrieve emails that did not go to my trash or spam or any other place that I could've gone

Question

Retrieve emails that did not go to my trash or spam or any other place that I could've gone

geraint beynon 0

I have followed everything to try and retrieve these emails on3/30 from the "other" and nothing has worked when I've deleted emails before they would go into my trash but for some reason they did not go this time I need to retrieve these emails

Hornblower409 15,340 Reputation points

2026-04-23T21:31:38.7333333+00:00

The Q&A Assist answer looks reasonable. But if it did not solve your problem:

Click the [No] button on the "Was this answer helpful?" bar under the answer. If there is a [Reject] button visible, click that too. This may get a human forum user to respond to your question. But human participation remains voluntary. Community members and moderators answer only those question they choose to engage with.

If that does not get you a human response, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

1 answer

Your answer

Hornblower409 15,340 Reputation points

2026-04-23T21:31:38.7333333+00:00

The Q&A Assist answer looks reasonable. But if it did not solve your problem:

Click the [No] button on the "Was this answer helpful?" bar under the answer. If there is a [Reject] button visible, click that too. This may get a human forum user to respond to your question. But human participation remains voluntary. Community members and moderators answer only those question they choose to engage with.

If that does not get you a human response, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

Answer 1

To recover Outlook.com emails that are no longer in Inbox, Junk, Deleted Items, or Other, use these steps in order:

Check Junk Email
- In Outlook.com or Outlook on the web, open the Junk Email folder.
- If the messages from 3/30 are there, select them and choose Not junk > Not junk.
- On Outlook for iOS or Android, go to Junk Email, select the message, then … > Move to Inbox.
- Note: Junk email is only kept for 30 days and then is permanently deleted and cannot be recovered.
Check Deleted Items
- Open the Deleted Items folder.
- If the messages are there, select them and choose Restore.
- On Outlook for iOS or Android, go to Deleted Items, select the message, then … > Move to folder > Inbox.
- Email is automatically deleted from Deleted Items after 30 days.
Recover items removed from Deleted Items (Recoverable Items folder)
- This must be done on a PC or Mac browser (not a mobile browser or mobile app).
- In Outlook.com or Outlook on the web, select the Deleted Items folder.
- At the top of the message list, select Recover items deleted from this folder.
- Find the messages from 3/30, select them, then select Restore.
- Restored messages go back to their original folder when possible; if that folder no longer exists, messages go to Inbox.
- Items removed from Deleted Items are only recoverable for 30 days.
Check the Focused/Other tabs
- If Focused Inbox is turned on, check both Focused and Other tabs.
- If a message is in Other, select it and choose Move to > Move to Focused inbox (or … > Move to Focused inbox on mobile).

If the messages are not in Junk, Deleted Items, or the Recoverable Items view, and more than 30 days have passed since permanent deletion, they cannot be recovered.

References: