My New subscription

To verify and use a new Microsoft 365 subscription with Office apps and Outlook, follow these steps:

1. Confirm the subscription is active
   • Go to the Services & subscriptions page at https://account.microsoft.com/services and sign in with the Microsoft account used to buy Microsoft 365.
   • Check that a Microsoft 365 Personal or Family subscription is listed as active. (Microsoft 365 Basic does not include desktop Office apps.)
2. Make sure the correct account is used in Office apps
   • Open Word or Excel on the PC.
   • Go to File > Account.
   • Under User Information, verify the email address matches the Microsoft account that has the active subscription.
   • If it does not match, sign out, then sign in with the correct Microsoft account.
   • If there is a subscription warning, use Update license or similar option and sign in again with the correct account.
3. Verify subscription in Outlook (desktop or new Outlook for Windows)
   • In the new Outlook for Windows:
     1. Go to Settings > Accounts > Your accounts.
     2. Select Add account or Add subscription.
     3. Sign in with the Microsoft account that has the Microsoft 365 or Copilot Pro subscription.
   • Outlook will detect the subscription tied to that account and enable the premium features.
4. Verify subscription in Outlook for iOS
   • Open the Outlook app on the iOS device.
   • Tap Inbox at the top.
   • Tap the Settings gear at the bottom.
   • Tap Accounts > Add Account > Add Subscription and sign in with the Microsoft account that owns the subscription.
5. If a “Couldn’t Verify Subscription” or similar notice appears in Office
   • Ensure the device is connected to the Internet.
   • In the Office app showing the yellow bar, choose Retry so Office can re-check the subscription status online.
6. If using a subscription purchased from an app store (iOS)
   • If Microsoft 365 Personal was purchased from the iOS app, manage it on the device under Settings > [your name] > Subscriptions.
   • For subscriptions not bought in the app, manage them at https://account.microsoft.com/services.

If, after these steps, Office still reports no subscription or a canceled/expired subscription, verify again on the Services & subscriptions page that the plan is active and that it is a plan that includes desktop apps (Personal or Family). If the subscription is Basic, only web and mobile apps are included.

References:

• A subscription notice appears when I open a Microsoft 365 application
• "Can't Verify Subscription" or "No Subscription Found" error messages
• Where can I manage my Microsoft 365 subscription?
• Connecting a Microsoft subscription to Outlook
• Changes to Microsoft 365 email features and storage
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• No license associated with my email account - Microsoft Q&A
• I am unable to open and create documents - Microsoft Q&A