A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
TotalAV is not mentioned in the provided material, so no specific safety statement can be made about that product.
To remove pop-ups and ads and protect the device using Microsoft’s built-in tools and guidance:
- Use Microsoft Defender Antivirus
- Ensure Microsoft Defender Antivirus is enabled and up to date.
- In Windows Security, update security intelligence and run a full scan to detect malware or unwanted software.
- If unwanted software persists, submit suspicious files to Microsoft for analysis and consider a Microsoft Defender Offline scan.
- Remove unwanted or suspicious software and extensions
- Go to Settings > Apps > Apps & features and uninstall software that is not recognized or is no longer needed, especially anything installed around the time pop-ups started.
- Remove suspicious browser add-ons or extensions from browsers (Edge, Chrome, etc.).
- Protect against unwanted software and scams
- Download software only from official websites or the Microsoft Store to avoid bundled unwanted software.
- Use Microsoft Edge with Microsoft Defender SmartScreen to help block known malicious or scam sites and unwanted software.
- Be cautious of tech support scam pop-ups that claim to be from Microsoft or Defender and show phone numbers to call; close the browser via Task Manager (Ctrl+Alt+Del → Task Manager → end browser) instead of interacting with the page.
- General malware and pop-up prevention
- Keep Windows and applications updated via Windows Update.
- Avoid installing apps from untrusted or torrent/file-sharing sites.
- Keep an active, current antimalware solution running (Microsoft Defender Antivirus is built in and on by default in Windows 10 and 11).
Using the built-in Microsoft protections and removing suspicious apps/extensions is the recommended first approach rather than installing additional third-party tools solely to remove pop-ups and ads.
References:
- Protect your PC from unwanted software
- Unwanted software
- Protect yourself from online scams and attacks
- I WAS HACKED - Microsoft Q&A
- Windows defender scam - Microsoft Q&A
- Microsoft Defender Scam or Do I have a virus on my computer - Microsoft Q&A
- why can't you block AnyTech365.com....they are a scam company posing as Microsoft supported, stealing information? - Microsoft Q&A