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Microsoft 365 and Office | Visio | For home | Windows
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
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Hi @Natalie Brooks,
According to your concern, the first thing I need to confirm is which Visio license/version you are having since the Visio Plan 1 only provides web version and you need to have Visio Plan 2 or Visio Professional/Standard (2024,2021,2019,2016) to use the desktop app.
There are three scenarios depend on which Visio subscription you are currently having:
Scenario 1: you have Visio Plan 1
In this case, you won't get a desktop installation because Plan 1 is accessed only through Visio for the web. You can sign in at Microsoft 365 with the account owning the Visio license and mainly use the web version.
Scenario 2: you have Visio Plan 2
- Go to the m365.cloud.microsoft/apps and sign in with the work or school account tied to your Visio Plan 2 license.
- Choose Install apps > in the app dropdown, select Visio > Pick your language and install it.
- If Visio does not appear in the install list, that usually means the license is not assigned to your account, or you are signed in with the wrong account. If it falls to the first situation that the license is not assigned, you should contact your admin for further assistance.
Scenario 3: you have one-time purchase Visio Professional/Standard
- Go to office.com/setup and redeem the product key
- Sign in to Microsoft 365 with the same Microsoft account used for the purchase/redeem step.
- Go to Subscriptions/Install section and install Visio from there.
For more detailed explanation of these steps, please follow this guidance Install Visio or access Visio for the web - Microsoft Support
Please try the step and let me know if it works. If not, we can work together to find a solution.
If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
Thank you for your understanding and cooperation. I'm looking forward to your reply.
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