Lost Microsoft Account; maybe hacked and deleted; need help to reach microsoft support

Based on the described symptoms (security info changed, then the account now shows as “Unrecognized account”), the account is likely compromised and may have had its sign‑in aliases or security info replaced.

Follow these steps immediately from a trusted device and network:

1. Use the official Sign‑in Helper for hacked accounts
   • Go to the Sign‑in Helper: Open the Sign-in Helper for support options or hacked account issues.
   • Enter the email address, phone number, or Skype name of the lost account.
   • Follow the guided flow. It will either:
     • Offer self‑service recovery options, or
     • Offer a path to contact an agent, depending on what is possible for that account.
2. Try account recovery if sign‑in fails
   • If the system says the account or username is not recognized when signing in, use the recovery flow described in My username and password have stopped working:
     • Start from Recover your account: Recover your account.
     • Enter the email address, phone number, or Skype name used for that account.
     • Choose where to receive a security code (email, phone, etc.), then enter the code and set a new password if prompted.
   • Tips from the guidance:
     • Confirm the correct domain (for example, outlook.com vs outlook.co.uk, hotmail.com, etc.).
     • Check for typos in the name part of the address.
     • If the primary alias is not recognized, try any other alias or phone number that was ever added to that Microsoft account.
3. If the account is confirmed hacked/compromised
   • Use the official hacked‑account guide: How to recover a hacked or compromised Microsoft account.
   • Follow the steps:
     1. Scan the PC for malware with an up‑to‑date antivirus or Windows Defender before changing any passwords.
     2. After (or if) access is regained, immediately change the password to a strong one.
     3. Review account settings such as connected accounts, forwarding, and automatic replies to remove anything suspicious.
4. If recovery attempts are denied or the account stays “Unrecognized”
   • The community and standard support channels cannot see or restore personal accounts beyond what the automated recovery allows. Moderator guidance in similar hacked‑account cases states:
     • If the attacker has replaced security info and the account recovery form fails, there is no other working method to recover the Microsoft account.
   • Still, ensure the Sign‑in Helper link above has been fully completed, including any offered account recovery form, and that all possible information about the account is provided.
5. Contact Microsoft support from another account
   • If the Sign‑in Helper offers a “talk to an agent” or similar option, use it.
   • If not, moderator guidance for similar cases is to:
     • Sign in with another personal Microsoft account (like the secondary account currently in use).
     • Use the general Contact Support entry point (for example, via the “Contact support” button referenced in the “My username and password have stopped working” article) and choose categories related to “Manage account security”.
   • Explain that the main account shows as unrecognized after security info changes and that the account may be compromised.
6. Protect other accounts and devices
   • Change passwords on any other services that used the same or similar password.
   • Enable stronger security methods (for example, Microsoft Authenticator, passkeys, or other verification methods) on the secondary Microsoft account and any other important accounts.

If the automated recovery and Sign‑in Helper paths ultimately confirm that the account cannot be recovered, there is no further escalation path documented in the provided guidance; in that case, continue using the secondary account and secure it thoroughly.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• My username and password have stopped working
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Me robaron una cuenta - Microsoft Q&A