Attempt to change Micosoft Password

The 2‑digit “Enter 33” prompt is part of Microsoft’s two-step verification. The “code didn’t work” message usually means the verification method or device responding to the prompt is not correctly set up or is out of sync.

Try these steps in order:

1. Check for unusual-activity blocks

• If there have been many recent sign-in or reset attempts, the account may be temporarily blocked from receiving valid codes.
• Wait some time before retrying and avoid repeated attempts, as excessive or repetitive requests can cause Microsoft to block verification codes.

2. Verify the correct security method

• On a device where sign-in still works, go to the account’s security info page and confirm the registered methods (phone, email, Authenticator, etc.).
• If the current method is not working, choose another method that is listed, or select I don't have any of these (if available) to replace the security info.

3. If using SMS or phone:

• Make sure the phone is not blocking texts from unknown numbers.
• Confirm the phone number is entered correctly in the security info.
• Do not use a VOIP number; only a mobile number works for verification codes.
• Avoid repeatedly requesting new codes; wait for one code and try it once.

4. If using email:

• Check the correct mailbox (primary alias or added verification email).
• Look in the junk/spam folder for messages from @accountprotection.microsoft.com.
• Mark @accountprotection.microsoft.com as a trusted sender so codes arrive in the inbox.

5. If still unable to pass verification

• Use the sign-in helper if sign-in is failing: Sign-in helper.
• If no verification method works, the only option is to wait until access to one of the listed phone/email methods is available, or update security info from a session where sign-in is still possible.

6. Contact support (for guidance only)

• For additional technical help, go to Contact Microsoft Support, enter the problem, and select Get Help, then Contact Support if needed.
• Support agents cannot send verification codes, password reset links, or change security details for the account.

References:

• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account