linked account on authenticator app

pawelaCzi 0 Reputation points
2026-04-18T17:26:54.41+00:00

i have an old school microsoft account on my authenticator app but i don't go to that school anymore so i don't have access to that account but i don't see an option to delete it so i want to ask if there is something i can do or if someone could help me with it

Microsoft Security | Microsoft Authenticator

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  1. AI answer

    2026-04-18T17:27:04.8066667+00:00

    To remove that old school account from Microsoft Authenticator, remove it directly in the app. If the remove option is not obvious, all accounts can be cleared by resetting the app data.

    To remove a single account from Authenticator:

    1. Open the Microsoft Authenticator app.
    2. Select the old school account in the list.
    3. Tap the Settings gear for that account.
    4. Tap Remove account and confirm.

    If that still does not show a remove option, clear all Authenticator data on the device (this removes every account in the app and stops the device from verifying sign-ins until accounts are re-added):

    On Android

    1. Open the device Settings app.
    2. Go to Apps.
    3. Find and select Authenticator.
    4. Tap Storage or Storage & cache.
    5. Tap Clear data, then OK.

    On iOS

    1. Open the device Settings app.
    2. Go to General > Storage.
    3. Select Authenticator.
    4. Tap Offload App.

    Important: Clearing data/offloading removes all accounts from Authenticator and there is no undo. Make sure any other important accounts in Authenticator are backed up or have alternate sign-in methods before doing this.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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