billing and subscription faulty

To resolve suspected overcharging on a locked Microsoft account, two issues need to be handled in parallel: the account lock and the billing investigation.

1. Unlock or reinstate the locked Microsoft account
   • If, when trying to sign in, the Next button does not appear, the account is locked due to suspicious activity or a possible violation of Microsoft’s Terms of Use.
   • On that sign-in screen, select the link that begins with aka.ms/ and follow the instructions to submit the account reinstatement form.
   • After submission, a Microsoft Online Safety support agent will review the request and contact by email. Do not submit multiple forms, as that can slow down the response.
2. Investigate the suspected overcharge
   • Once access to the Microsoft account is available, sign in to the Microsoft account dashboard and go to the Manage your payments page.
   • For any charge that is not recognized or appears too high, select Investigate next to that transaction. This will guide through the most common causes, such as:
     • A Microsoft subscription with recurring billing enabled.
     • Purchases made by a family member or someone else with access to the payment method.
     • Previously declined charges that were later processed.
     • Pre-orders or split orders that shipped.
     • In-app purchases from apps or games.
3. If charges appear fraudulent or incorrect
   • Use the billing investigation flow on the Manage your payments page to review and dispute charges.
   • If the investigation tools do not resolve the issue, contact Microsoft account and billing support using the official Account & Billing Help or Contact Microsoft Support entry points referenced in the documentation, and provide dates, amounts, and any transaction details so they can review the account and charges.

If the payment method itself may have been misused outside of the Microsoft account, also contact the bank or card issuer to report unauthorized transactions and request their fraud/chargeback process.

References:

• How to investigate a billing charge from Microsoft
• Microsoft account has been locked
• OneDrive billing questions