fortnite käufe von gehackte epic account der verbunden ist mit xbox

For unauthorized Fortnite purchases made via a Microsoft/Xbox account, the transactions must be disputed and the Microsoft account secured.

1. Secure the Microsoft account
   • Follow the official steps in How to recover a hacked or compromised Microsoft account to clean the device from malware, change the Microsoft account password, and review security settings and sign-in methods.
   • Make sure any attacker-added aliases or verification methods are removed once access is restored.
2. Check and dispute the charges with Microsoft
   • If the purchases were made through Microsoft Store/Xbox using the Microsoft account payment method, request a refund for the affected orders:
     • For Xbox/Fortnite digital purchases, go to Request a refund for digital games (Xbox support page) and sign in.
     • Select the relevant items and choose Request a refund, provide the reason (unauthorized purchase), then submit the request.
   • If there are accidental or unauthorized purchases, Microsoft’s guidance is to use the refund/returns process for Microsoft Store items. Digital goods are generally non-refundable unless the offer or applicable law allows it, but unauthorized transactions can be reviewed.
   • If there are duplicate charges for the same order, contact Microsoft Store Support with the Microsoft account and order number.
3. If the bank or PayPal has already been contacted
   • When a chargeback is initiated with a bank/credit-card/PayPal (a transaction reversal), the financial institution disputes the payment on the grounds it was not authorized. Repeated misuse of chargebacks can be considered fraud, so this should be used only for genuinely unauthorized transactions.
4. If the Epic Games account itself is hacked
   • Recovery of the Epic Games account and any in-game items or account-level issues must be handled with Epic Games support directly. Microsoft can only review and potentially refund Microsoft/Xbox-side transactions.
5. If the Microsoft account appears compromised beyond the purchases
   • Use the full hacked-account recovery flow and, if necessary, the account recovery form described in the hacked/compromised-account article. If the security info was replaced and the form fails, there may be no additional method for Microsoft to restore the account.

References:

• How to recover a hacked or compromised Microsoft account
• Get a refund for apps and games purchased from Microsoft Store
• Cancel an order or pre-order from Microsoft Store
• What is a chargeback?
• fraud charges on microsoft account - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A