Call Transfer Failing from Auto Attendant

Adex 0 Reputation points
2026-04-15T16:37:54.32+00:00

When attempting to redirect calls from the Auto Attendant or the Call Queue, the redirects fail. Each of the resource accounts has a Resource Account License, a Domestic Calling Plan, and a Communication Credit license, but calls are still failing. An example: when I call 515-XXX-XXXX, it reaches my AA, and when I press option 1, it gives me a message that it's unable to route it.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.