payment not reconised

Steve Martin 0 Reputation points
2026-04-10T13:48:36.84+00:00

payment of £138.24 declined and also authorised WHAT IS IT FOR PLEASE ADVISE PII removed I BEING CHARGED TWICE I THINK AS ACCOUNT SAYS £104.??

DO NOT KNOW WHAT IT FOR [Moderator note: personal info removed] 

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Anonymous
    2026-04-10T15:59:46.4466667+00:00

    Hi @Steve Martin,

    As a forum moderator, I kindly ask for your understanding that I’m only able to provide assistance directly within this Microsoft Q&A forum, and unfortunately I’m not able to offer support via phone calls or personal contact numbers.

    Based on the reference ID you kindly shared, I’ve checked the available details on my end and have sent you some relevant information along with a few follow‑up questions via private message. This will allow us to discuss account‑specific details securely.

    To access your private messages, please click the notification banner as indicated in the image below:

    User's image

    Whenever you have a moment, I’d really appreciate it if you could review the message there and reply so we can continue assisting you further.

    Thank you very much for your cooperation.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. EmilyS726 267.4K Reputation points Independent Advisor
    2026-04-10T14:24:06.6366667+00:00

    Hello,

    This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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  3. AI answer

    2026-04-10T13:48:52.5933333+00:00

    The exact charge details cannot be seen here, but there are supported ways to find out what this payment is for and what to do if it is duplicated.

    1. Go to the Manage your payments page for the Microsoft account that might be using this card:
      • Sign in, then look for the charge and select Investigate next to it. This will show whether it is for a Microsoft 365 subscription, an app, game, in‑app purchase, or another Microsoft service. For more detail, see How to investigate a billing charge from Microsoft.
    2. Common reasons for an unexpected or “duplicate” charge include:
      • A Microsoft subscription (for example Microsoft 365) with recurring billing enabled.
      • A family member or someone you know using the card on their Microsoft profile.
      • A previously declined charge that was successfully processed later.
      • A pre‑order or split order that shipped and billed separately.
      • In‑app purchases from apps or games.
    3. If the subscription was cancelled but a charge still appears:
      • Cancellations must be more than 2 days before the billing date. If cancelled too close to renewal, one more payment can still be taken. Check the subscription end date on the Subscriptions page of the Microsoft account.
    4. If, after using the Investigate flow, it still appears to be a fraudulent or duplicate charge:
      • Use the Microsoft account billing support options (contact Microsoft Support) to request a review and possible refund for any extra or unauthorized charges.
      • If the bank has already flagged the transaction as suspicious, be aware that raising a chargeback with the bank is treated as a formal dispute; repeated misuse of chargebacks can be considered fraud, so it is better to work with Microsoft Support first when possible.

    Do not post card numbers or personal details publicly; use only the secure Microsoft account dashboard and official support channels.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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