Quotation Marks have dissapeared from Outlook

2026-06-09 - Classic Outlook - Quote Style has been changed

It would seem that the latest Outlook release has changed the default "Quote" style from a Block Quote to a Pull Quote. To get back something that looks like the old style Block Quote you can add a new style.

I'm not a Outlook/Word Style expert. This is only a rough guide to adding a new Outlook style that looks sort of like a Block Quote. Any suggestions to make this look more like a real HTML <blockquote> would be appreciated.

1 -- Open a new email, in the body of the email type XXXXX

2 -- Switch to the Format Text menu tab. In the Paragraph group click the Borders drop down and choose Borders and Shading.

3 -- Set the border Color, Width, apply as a left border, and [OK]

4 -- Open the Paragraph Formatting dialog, set the Left Indent and [OK]

5 -- The body text should now look like this:

6 -- Right-click on the XXXXX, click the Styles drop down, and choose Create a Style.

7 -- On the first "Create New Style from Formatting" dialog, give it a name, and [Modify]

8 -- On the second "Create New Style from Formatting" dialog change the Style type to "Paragraph", set the "New documents based on this template" option, and [OK]

9 -- Your Styles menu should now include your new style

This is no longer available in classic outlook for now

You can do this over the browser, do not use the "" but the actual quote button from the ribbon and you should be fine. You can see how it was used in the arrow in this image

Hello @Lasha,

Thank you for posting your valuable question on the Microsoft Q&A forum.

After reviewing your description, I tested the same behavior in my environment and can confirm that the Quotation / Quote command is no longer visible by default in Outlook following recent UI changes. I also checked my available resources and did not find any related Service Health advisory or incident report associated with this behavior.

At this time, there is no official announcement from Microsoft confirming whether this change is intended or the result of a bug. However, since the same behavior occurs across multiple environments, it appears to be related to recent Outlook UI or ribbon updates, rather than a local configuration issue.

To help ensure this does not continue to affect your daily workflow, I strongly recommend taking the following actions so the issue can be properly investigated by the appropriate Microsoft team:

1. Contact Microsoft Support Team

• Find your Microsoft 365 admin: To create a support request, you must be an Admin in your tenant. If you are not the admin and unsure who the Admin is in your organization, please refer to: How can I find my Microsoft 365 admin? – Microsoft Support
• Submit a Service Request: Your Microsoft 365 Global Admin should open a support ticket with Microsoft to allow deeper technical investigation. Detailed guidance can be found here: Get support – Microsoft 365 admin

Important note: If your Microsoft 365 subscription is managed by a federated partner or reseller, please contact the reseller’s support team first. They can help submit and coordinate the request with Microsoft on your behalf.

2. Report the issue via Microsoft 365 Admin Center

• Sign in to the Microsoft 365 Admin Center
• Go to Health > Service health
• Under Reported issues, select Report an issue
• Complete the form and submit the report

3. Submit feedback via the Outlook / Teams app

• Open your Outlook on the web 
• Navigate to Help > Feedback > Report a problem 

• Provide details about the missing quotation marks/Quote command and submit

Your reports will help the Microsoft backend and product teams better understand the impact and prioritize investigation or design decisions. I truly appreciate your effort in helping bring visibility to this issue.

Please note that as a forum moderator, I have limited access to backend systems. Redirecting this to the appropriate support and development teams will ensure faster and more accurate assistance.

If you find a workaround or receive updates from Microsoft support, feel free to share them here so others can benefit as well. Should you need any further assistance, please don’t hesitate to reply. I’m happy to help.

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