Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
To use Microsoft 365 Family on the PC, the subscription must be linked to a Microsoft account and the install started from that account.
Follow these steps on the PC:
- Confirm the subscription type
- If the purchase on the iPad was Microsoft 365 Family, it includes the right to install Office apps on PCs.
- If it was Microsoft 365 Basic, that plan does not include desktop apps; it only provides OneDrive storage and web apps, and the desktop install will not work.
- Sign in with the correct Microsoft account
- On the PC, open a browser and go to https://www.office.com.
- Select Sign in and use the same Microsoft account that was used to buy Microsoft 365 Family on the iPad.
- Start the installation
- After signing in, select Apps on the left (if shown).
- In the upper-right corner, select Install apps.
- This downloads the installer file.
- When the download finishes, run the file and follow the prompts to install the desktop apps.
- If the Install button does not work
- If the Install button is grayed out, the subscription may not be active or may not be a plan that includes desktop apps. Check the subscription status at the Microsoft account services page.
- If nothing happens when selecting Install, try:
- Using the Run option at the bottom of the browser window when prompted, or
- Opening a New InPrivate window (or incognito/private window), going to https://m365.cloud.microsoft/apps, signing in with the Microsoft account, and selecting Install again.
If the account only has Microsoft 365 Basic, desktop installation is not available; use the web apps at https://microsoft365.com instead, or upgrade to Microsoft 365 Personal or Family.
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