Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Refund eligibility for a Microsoft 365 Personal subscription is checked after cancellation and depends on Microsoft’s subscription refund rules and local regulations.
To proceed:
- Confirm the subscription is cancelled
- Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the Microsoft 365 Personal subscription.
- Locate the Microsoft 365 Personal subscription and ensure it shows as cancelled or set to expire (for example, shows Turn on recurring billing instead of Manage).
- Check refund eligibility
- For Microsoft 365 subscriptions purchased directly from Microsoft, refund eligibility is determined only after cancellation.
- If the subscription was purchased in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey, a prorated refund may apply depending on subscription length and local rules. See the guidance under “countries with prorated refunds for Microsoft subscriptions” in the referenced articles.
- If the subscription was bought via app stores
- If the Microsoft 365 Personal subscription was purchased through Google Play or the Apple App Store, contact those stores directly for any refund:
- Google Play: Learn about Google Play refund policies
- Apple App Store: Apple support
- If the Microsoft 365 Personal subscription was purchased through Google Play or the Apple App Store, contact those stores directly for any refund:
- If further help is needed
- If the charge is not recognized or if refund status is unclear after cancellation, use the Microsoft account dashboard to investigate charges on the Manage your payments page, and if necessary contact Microsoft Support via the Contact Microsoft Support page for billing assistance.
Transaction IDs, exact dates, and usage history cannot be accessed or processed here; all refund actions must be completed through the Microsoft account and official support channels described above.
References:
- How to get a refund on a Microsoft subscription
- Request refund - Microsoft Q&A Hi. How do I request a refund for my subscription please
- I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A Can you please refund me? I have not once used the product. Thanks.
- Cancel a monthly charge on my visa credit card - Microsoft Q&A I want to cancel a monthly charge on my visa credit card. Thank you.
- Cancellation - Microsoft Q&A Dear Sirs, Vam you please help me. I want to cancel the Microsoft 365 subscription. Ustanova Holistika Manager
- Can I speak to someone? -- Billing issues - Microsoft Q&A Help! I have a subscription with Microsoft, due 18.8.26. But £84.99 was taken from my account on 18.1.26 using my old card, ending 8883. This card was then blocked because of another fraudulent transaction and has now expired. I did NOT make this payment. My bank, Santander, tell me I have to take this up with Microsoft. Please re-imburse me.