My student free subscription is not working even after renewing it

ishwari sawant 0 Reputation points
2026-04-01T03:55:35.9766667+00:00

i have renewed my free student subscription but it is not working and just showing the available dollers.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
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  1. AI answer

    2026-04-01T03:55:50.5033333+00:00

    For a renewed student subscription that is not working, the key checks are:

    1. Confirm that the subscription is actually active
      • Go to your Microsoft account subscription page and verify the status and expiration date of your Microsoft 365 or Azure student offer.
      • For Microsoft 365: ensure it does not show as expired or canceled. If the expiration date or status looks wrong, contact Microsoft Support.
    2. Make sure the correct account is being used
      • Sign out of all Microsoft 365 apps and the portal.
      • Sign back in using the same account that shows the active subscription.
    3. If this is Azure for Students
      • Azure for Students gives a $100 credit for 12 months. After the 12 months or when the credit is exhausted, the subscription is canceled.
      • If still a student and within the renewal window, follow the renewal instructions sent before the 12‑month anniversary. If student status is no longer valid, the offer cannot be renewed and a pay‑as‑you‑go subscription is required.
      • Check remaining credit and status in the Azure Sponsorships portal.
    4. If you renewed but features still don’t work
      • For Microsoft 365 apps, sometimes renewal can cause a temporary issue. Sign out of the apps, then sign back in with the correct account. If that fails, uninstall and reinstall the app.
      • If the subscription shows as active online but the apps still behave as if it is expired, contact Microsoft Support for account‑side correction.
    5. If you see only the available dollars/credit
      • That typically means the subscription exists but services may be disabled because the original credit period ended or the offer was not successfully renewed.
      • Verify whether the student offer is still valid and renewed; if not, upgrade to a paid subscription if continued use is needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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