Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
To recover access when the Microsoft account email used for Minecraft on PS5 is forgotten and there is no recovery phone or email, only the official self-service recovery options can be used.
- First, try to find the Microsoft account email:
- Check all personal email inboxes (including spam/junk) for receipts or messages from Microsoft about game purchases or account activity. These messages often show the Microsoft account email that was used.
- If an Xbox gamertag was created or linked, follow the Xbox guidance in Check products or services where you used your Microsoft account and use the Xbox walkthrough to locate the Microsoft email on the console: Find your Microsoft email address walkthrough.
- If the Microsoft account email still cannot be found:
- Use the Sign-in Helper tool if password reset options do not show any recognizable email or phone, as described in Help with the Microsoft account recovery form. The Sign-in Helper link is: Sign-in Helper.
- If the email is known but the password cannot be used and there is no recovery info:
- Follow the guidance in Help with the Microsoft account recovery form and submit the account recovery form at the page it references. Steps include:
- Prepare a working email account that can receive messages (this can be any active email, including a new temporary Outlook.com address created from the Microsoft account sign in page using Create one).
- Fill out the recovery form with as many accurate details as possible about the account and its usage. Microsoft reviews the answers and responds within about 24 hours.
- Follow the guidance in Help with the Microsoft account recovery form and submit the account recovery form at the page it references. Steps include:
- If the account was hacked or security info was changed and the recovery form fails:
- As described in the Q&A examples, if the recovery form does not succeed and security info has been replaced, there is no other method for support agents to restore access. Support agents cannot bypass security, send manual reset links, or change account details.
- If additional help is needed with the purchase itself (for example, billing questions about the Minecraft transaction):
- Use Microsoft Store support as described in Help with Microsoft Store purchases. Home users can select the Get help button on that page to be connected to appropriate support (self-help, chat, or a callback), or use the regional phone numbers listed there.
Only the official recovery tools and forms can be used; sending bank card images or ID to others is not part of the supported process and should be avoided for security.
References:
- Check products or services where you used your Microsoft account
- Help with the Microsoft account recovery form
- Help with Microsoft Store purchases
- My account got hacked - Microsoft Q&A
- hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A