Services and billing

Question

Services and billing

Logan T 0

I need a contact number to ask about a charge that I have that should be canceled.

John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-03-30T19:11:31.69+00:00
Hi, I'm John!

Let’s first confirm what’s happening on your account.

Go to https://account.microsoft.com/services

Check if the subscription still shows as Active or Canceled. Let me know what you find.

Then, to help narrow down the issue:

What subscription is this (Microsoft 365, Xbox, etc.)?

When did you cancel it?

When was the charge taken?

Are you signed in with the same account that was billed?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

1 answer

Your answer

John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-03-30T19:11:31.69+00:00

Hi, I'm John!

Let’s first confirm what’s happening on your account.

Go to https://account.microsoft.com/services

Check if the subscription still shows as Active or Canceled. Let me know what you find.

Then, to help narrow down the issue:

What subscription is this (Microsoft 365, Xbox, etc.)?

When did you cancel it?

When was the charge taken?

Are you signed in with the same account that was billed?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Answer 1

For questions about a Microsoft 365 or Office subscription charge that should be canceled, direct contact with Microsoft Support is required because account-specific billing details cannot be handled through forums.

Use the official Microsoft Support contact flow for billing issues:

Go to the Microsoft Support site: https://support.microsoft.com/contactus/
Sign in with the Microsoft account associated with the subscription.
Select the relevant product (for example, Microsoft 365).
Choose a billing-related category such as Billing and Payment updates or Manage my subscription.
Select Contact support and then choose either Chat with a support agent or the callback/phone option if available in the region.

If the subscription was purchased through a third-party retailer (such as Amazon, Apple, Best Buy, or Google Play), contact that retailer’s customer support directly, as Microsoft cannot cancel or refund subscriptions purchased through third parties.

References: