OneDrive Personal web bug: a file called "Drew Menning Deck" is stuck on my OneDrive Home/Recent page. It is not in My files or Shared. The only option is Open. Please remove the stale Recent/Home entry from my account or escalate to the OneDrive web team

The behavior described (a single stale item stuck on the OneDrive Personal Home/Recent page that cannot be removed, is not in My files or Shared, and only offers an Open action) is not covered in the provided documentation, and there are no documented steps here to clear or reset a single corrupted Recent/Home entry in OneDrive Personal or to confirm it as a known issue.

The available guidance in the context only covers:

• Removing unexpected items from the recently used files list in Office apps (not OneDrive web) by right‑clicking and choosing Remove from list.
• Handling malicious or blocked files in OneDrive/SharePoint/Teams by deleting the file itself.
• Restoring or recovering files and libraries in OneDrive/SharePoint.
• Clearing OneDrive cached credentials and contacting support channels.

None of these sources describe a supported way to:

• Directly clear or edit a single stuck Recent/Home entry in OneDrive Personal on the web, or
• Perform a backend reset of OneDrive web Recent metadata for a specific Microsoft account.

Because of that, the only actionable path supported by the context is to contact Microsoft support so the issue can be investigated and, if appropriate, escalated to the OneDrive team. Use the OneDrive and Microsoft account support entry points to open a ticket, describe the stuck Recent/Home item, and request escalation:

1. Go to the Microsoft account and subscription help entry point: Account & Billing Help.
2. For technical issues with OneDrive, use: Contact Microsoft Support, enter the OneDrive Personal web/Home/Recent problem, select Get Help, and then choose Contact Support if further assistance is needed.
3. Provide details such as:
   • That the file does not exist in My files or Shared.
   • That the Home/Recent card only offers Open and no delete/remove/hide option.
   • Browsers tested and approximate first‑seen date.

If the issue is related to broader OneDrive data corruption (for example, many items missing, deleted, or corrupted), the documented remediation is to use OneDrive restore or file version history, but that is only applicable when the underlying files or libraries are affected, not a single UI Recent entry.

References:

• Customize the list of recently used files in Office apps
• Clear OneDrive cached credentials
• What to do when a malicious file is found in SharePoint Online, OneDrive, or Microsoft Teams
• How to recover missing, deleted or corrupted items in SharePoint and OneDrive for work or school