My account got hacked

Master Z 0 Reputation points
2026-03-27T12:15:04.8866667+00:00

After a Malware Infect my PC my account got Hacked I'm trying to recover it but the recover service denial my request every time.
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The mail was change by a temporal/disposal email, provide by legenmail as you can see in the imageUser's imageUser's image Evidence that the Mail is a Temporary/disposable email:User's image

I will be grateful if some one on microsoft help me with this.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Virginia M 42,075 Reputation points Independent Advisor
    2026-03-27T12:51:25.29+00:00

    Hello, I’m Virginia a fellow Windows user.

    Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

    You can retry to recover the account once a day so ensure you can provide all the information Microsoft ask for, if you can’t then you may be unable to recover the account. Microsoft only offer the form for account recovery which is automatic.

    Try recovering your account here:

    Hacked:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Or:

    Can’t sign in:

    https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

    If none of the above work then you’ll require the account recovery form:

    https://account.live.com/acsr

    Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

    If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

    Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

    To request a transfer of purchases & subscriptions contact Microsoft here:

    https://support.microsoft.com//help/4051701/

    https://support.microsoft.com/contactUs

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  2. AI answer

    2026-03-27T12:15:30.05+00:00

    For a hacked Microsoft/Outlook.com account where the attacker has changed the security email and recovery keeps getting denied, only the official self‑service recovery and hacked‑account process can be used; no one on forums or standard support can manually override it.

    Follow these steps end‑to‑end:

    1. Clean all devices first
      Since the hack started after malware infection, run a fully updated antivirus and perform a full scan on every PC/phone/tablet used with this account. If using Windows 10/11 or 8.1, turn on and run a full scan with Windows Defender as described in the article. Do this before attempting more recovery so the attacker cannot keep capturing new passwords.
    2. Use the hacked/compromised account guide
      Go through the official “How to recover a hacked or compromised Microsoft account” flow. The page includes a sign‑in helper tool that, after entering the affected email or phone, will either show self‑help options or offer a way to talk to an agent. Use that tool every time; it is the supported path for hacked Outlook.com/Microsoft accounts.
    3. Submit the account recovery form carefully
      If normal sign‑in sends codes only to the attacker’s disposable email, use the account recovery form instead of the usual verification prompts. When filling it out:
      • Use a device and network you commonly used with the account.
      • Provide as many details as possible: old passwords, subject lines of emails sent, contacts frequently emailed, approximate dates of account creation, and any billing details ever used with the account.
      • If a request is denied, wait for the lockout period to expire, then submit a new form (using an InPrivate/Incognito window and, if possible, a different device or network) with more complete information.
    4. Understand the limitation if security info was replaced
      If the attacker has fully replaced the security information (alternate email, phone, and verification methods) and the recovery form cannot verify ownership, there is no other supported method to regain access. Microsoft support agents cannot bypass or override the automated recovery checks for consumer Microsoft accounts.
    5. If access is regained
      • Immediately change the password to a strong, unique one.
      • Review and remove any unknown connected accounts, forwarding rules, and automatic replies in Outlook.com.
      • Enable two‑step verification and update security info to trusted email/phone only.
      • Keep antivirus protection enabled and updated.

    If repeated, fully detailed recovery attempts continue to be denied, the account is effectively unrecoverable and a new Microsoft account will be required. Use the hacked‑account article and sign‑in helper as the authoritative guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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