GMAIL SYNCHRO OF OLD EMAILS

Fred et Annie Abri Vegetal 0 Reputation points
2026-03-26T15:24:26.69+00:00

Hello,

when making search on outlook 365 (was useing 2019... I miss it!) I can't find all related search results that are appearing in my GMAIL account. Also, I have acces with the down scroll to only llike the past few previous week... I guess the synchro is not "long" enough on my outlook gmail accnt settings but I can't find a way to include ALL emails in my research or my inbox view.

Microsoft 365 and Office | Other
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  1. AI answer

    2026-03-26T15:24:41.0166667+00:00

    For Outlook 365 connected to Gmail, only a limited time range of messages is cached locally by default. This affects both how far back the Inbox view scrolls and which items are available to Outlook search.

    To see older Gmail emails and include them in Outlook search, increase the amount of mail that Outlook downloads:

    1. Open classic Outlook (the desktop app with a File menu).
    2. Select File > Account Settings > Account Settings.
    3. On the Email tab, select the Gmail account and choose Change.
    4. Find the Download email for the past: slider.
    5. Drag the slider to a longer period or all the way to the right to All so Outlook caches all available mail.
    6. Select Next, then Done, close the window, and restart Outlook.

    After Outlook finishes syncing, older Gmail messages will appear in the folder view and will be included in Outlook’s local search results.

    If search still does not show all expected results after sync completes, follow the classic Outlook “search can’t find older emails” guidance (include Deleted Items if needed and ensure sufficient sync range) from the same article.

    References:

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