How to find you the account of my Microsoft 365. It keeps saying my credentials are invalid

Latisha smackum 0 Reputation points
2026-03-26T14:56:23.08+00:00

How do I find my account for my Microsoft 365. It keeps saying my credentials are invalid and i need to

cancel this subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. AI answer

    2026-03-26T14:56:35.29+00:00

    To cancel a Microsoft 365 subscription when the credentials are reported as invalid, follow these steps in order:

    1. Confirm where the subscription was purchased
      • If the subscription was bought from a third-party retailer (for example Amazon, Best Buy, Harvey Norman) or via Google Play or the Apple App Store, cancellation must be done through that provider, not through Microsoft.
      • For Google Play purchases, see Learn about Google Play refund policies.
      • For Apple App Store purchases, request a refund from Apple support.
    2. Verify the correct Microsoft account
      • Make sure the correct personal Microsoft account is being used (the same one that originally purchased Microsoft 365).
      • If the issue is with a work or school account, contact the organization’s IT admin to manage the subscription.
    3. If sign-in works, cancel or let it expire
      • Go to the Microsoft account Services & subscriptions page: account.microsoft.com/services.
      • Sign in with the Microsoft account that owns the subscription.
      • Locate the Microsoft 365 subscription and select Manage.
      • If Cancel subscription (or Upgrade or Cancel) is available, select it and follow the prompts to complete cancellation.
      • If instead the page shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again; no further action is required.
    4. If still unable to access the account
      • If the correct account cannot be accessed and the subscription was not purchased through a third party, cancellation through Microsoft will be difficult because account ownership and security must be verified.
      • In that case, cancel the recurring charge directly with the payment provider (credit card issuer or bank) to stop future payments.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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