Travelling to Mexico

When signing in from Mexico, the sign-in may be treated as unusual activity and require extra verification, which can affect Microsoft Authenticator-based login.

Follow these steps:

1. Complete the login in Authenticator or primary app
   • Open the Microsoft Authenticator app on the device.
   • If a prompt appears saying the authenticator did not complete login, finish the approval inside the Authenticator, Company Portal, or the primary Microsoft app on the device as instructed.
2. Use configured security info
   • If additional verification is requested, choose one of the security methods already configured on the Microsoft account (alternate email, phone/SMS, or Authenticator notification/code) and complete that step.
   • If a security code is sent, enter it on the sign-in screen to unlock the account.
3. If the account is blocked due to unusual activity
   • Follow the instructions shown on the sign-in screen to unblock the account.
   • Select where to send a security code (phone or email already on file), receive the code, and enter it to regain access.
4. If access is still not possible
   • From a device and location normally used to sign in (a “trusted device” or usual location), try signing in again; this can help satisfy the unusual-activity checks.
   • If sign-in remains blocked or Authenticator cannot complete login, contact support using the Outlook.com or Microsoft account help options provided in the documentation.

Before future travel, ensure security info is up to date and that the Microsoft Authenticator app is installed and working, as recommended in the Outlook.com travel guidance.

References:

• How to access Outlook.com when traveling
• Authenticator Did Not Complete Login
• What happens if there's an unusual sign-in to your account
• How to sign in to Hotmail