Adding Phone Number not Working?

Wendell LaSan 85 Reputation points
2026-03-22T07:25:31.9766667+00:00

For some reason, when I try to add a phone number to my account, the option doesn't even appear. It should be below where it says add email, but it isnt. anyone know how to fix this?2026-03-22_081823

Windows for home | Windows 11 | Accounts, profiles, and login
Answer accepted by question author
GsN5034 - IA 76,570 Reputation points Independent Advisor
2026-03-22T08:02:06.1366667+00:00

Hello, thank you for reaching out to Microsoft Q&A.

Please note that the option to 'Add Phone number' is missing on the 'Manage how you Sign in with your Microsoft account' page, this is a widespread issue.

It appears to be affecting multiple users and is likely related to a backend or server-side change on Microsoft’s end, rather than a problem specific to your account or device. I recommend waiting 48–72 hours, then checking again to see whether the option has been restored and the issue resolved on the backend.

Recent discussion thread for your reference:

How to add phone number in Account Info add phone is missing

Also, I do not see the option to add a phone number on the page. To add your phone number to verify your Identity, go to https://account.live.com > Security > Manage how I sign in > Add your Phone number.

The discussion thread is in English. We recommend using a translator if required.

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  1. AI answer

    2026-03-22T07:25:44.33+00:00

    The phone number option is managed as an alias on the Microsoft account, not only on the Windows 11 device. Use the account management page where both email and phone aliases can be edited.

    Follow these steps:

    1. Go to the Microsoft account “how you sign in” page: https://account.live.com/names/manage and sign in.
    2. On this page, instead of only using Add email, choose Add phone number (the option appears here even if it doesn’t show in other views).
    3. Follow the prompts to enter and verify the phone number so it becomes an alias on the account.

    If the goal is to change or remove an existing number instead, use the same page and select Remove next to the phone number, or add a new one and then remove the old one.

    If the option still does not appear, use the guided support tool linked from the same article to adjust how email addresses and phone numbers are used to sign in.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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