I requested a refund but didn't get back my money

Refunds are not credited instantly to the payment method, even after a refund request is accepted.

For Microsoft Store purchases (subscriptions, apps, games, or hardware):

1. Check the refund status online:
   • For Microsoft subscriptions and hardware, go to your Microsoft account Order history page and find the product. The entry will show the refund status. Open Order history.
   • For Xbox games and apps, check the Xbox order history page. Open Order history.
2. Processing time:
   • Once a refund is issued, the bank or payment provider can take a few days to process it. Refunds are generally processed within 3–5 business days and applied to the original payment option.
3. If the refund shows as issued but no money is in the account yet, wait a few days, as processing time depends on the bank.
4. If there is no refund entry and the subscription was cancelled outside the refund eligibility period, there will be no refund.

If the online status shows no progress after several days, contact Microsoft Sales support for further assistance using the support options in the referenced articles.

References:

• Check the status of your Microsoft Store return or refund
• Get a refund for apps and games purchased from Microsoft Store
• Get an exchange or refund on devices bought from Microsoft