Subscriptions

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2026-03-21T01:36:29.67+00:00

I want to discontinue my Microsoft Office 365 and subscribe to Microsoft Basic. Please advise.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. AI answer

    2026-03-21T01:36:45.6266667+00:00

    To move from Microsoft 365 (Office 365) to Microsoft 365 Basic, first cancel or change the current subscription, then choose the new plan.

    1. Go to the Services & subscriptions page for Microsoft 365:
    2. Cancel or stop renewal of the current subscription:
      • Find the existing Microsoft 365 subscription under Services & subscriptions.
      • Select Manage.
      • If you see Cancel subscription (or Upgrade or Cancel), select it and follow the prompts to cancel.
      • If instead you see Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew; no further action is needed to stop billing.
    3. Be aware of storage and data impact when cancelling:
      • After cancelling Microsoft 365 Basic, Personal, Family, or Premium, the storage allowance reverts to 5 GB of cloud storage (shared by OneDrive and Outlook.com attachments) and 15 GB of Outlook.com mailbox storage.
      • If more than the free allowance is in use:
        • Uploading, editing, or syncing new files to OneDrive will not be possible.
        • Sending or receiving email in Outlook.com will not be possible.
        • After a grace period (typically several months), OneDrive and its files may be deleted.
      • Before cancelling, back up or reduce stored data (OneDrive files and Outlook.com mailbox) below the free limits.
    4. Subscribe to Microsoft 365 Basic:
      • After cancelling or letting the current subscription run to its end date, choose Microsoft 365 Basic from the Microsoft 365 plans page and purchase it with the same Microsoft account.
      • If the current subscription was purchased through a third-party billing partner (Apple App Store, Google Play, or a retailer), manage cancellation and any plan changes through that partner’s subscription management, as they may control switching options.
    5. If a refund is needed:
      • For subscriptions purchased from Microsoft, cancellation is required first; then refund eligibility depends on region and policy. Details are in the Microsoft Store Terms of Sale and in the refund guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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