Problemas con Microsoft Store al intentar canjear mi código de regalo

Only supported information from the context is how to redeem Microsoft gift cards and Microsoft 365/Office product keys in general.

To redeem the 3‑month Microsoft 365 offer that came with the PC, use the standard redemption flow for Microsoft 365 product keys:

1. Go to Office.com/setup.
2. Sign in with the Microsoft account that should own the subscription.
3. Enter the 25‑character product key from the PC/offer.
4. Select Next and follow the prompts to complete activation.

If the code is instead a generic Microsoft gift card or Store code, redeem it this way:

1. Go to Redeem Code.
2. Sign in with the Microsoft account.
3. Enter or paste the code and confirm.

If redemption still fails or the site shows an error after following the correct path, use the Get help troubleshooting entry point for code redemption problems and, if needed, contact support from there.

References:

• Redeem a gift card or code to your Microsoft account