Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Changing the email address used for the Microsoft Workplace Discount Program (formerly Microsoft Home Use Program) cannot be done directly in the documentation provided. The supported path is to work with Microsoft support so they can review the account and purchase details and correct the contact information where possible.
Use the general Microsoft account and billing support options to get help with this:
- Go to the Microsoft account help and billing support entry points listed in the context, such as:
- "I need to talk to a customer support agent" from the Microsoft account help page.
- When prompted for a topic, choose options related to Microsoft 365/Office and subscription or account management.
- Explain that the Workplace Discount/Office discount purchase was made with the wrong email address and that the email needs to be corrected or the order reviewed.
If the discount is tied to a work or school account and that address itself is wrong or needs changing, contact the organization’s Microsoft 365 administrator or HR/IT support, as they manage work/school account identities and can help ensure the correct address is used for benefits.
References: