billing question

To contact Microsoft customer service about a Microsoft 365/Office billing question, use the official support channels so the billing team can securely access the account:

1. Go to the Microsoft support site: https://support.microsoft.com/contactus/
2. Sign in with the Microsoft account that owns the subscription.
3. Select the product (for example, Microsoft 365 or Office).
4. Choose a support topic such as Billing and Payment updates or Manage my subscription.
5. Select Get Home support or Get Help, describe the billing issue, then choose Contact support.
6. Pick a contact option such as Chat with a support agent in your web browser or a callback/phone option if offered.

For general customer service (home users) about account and billing, another entry point is the Get Help experience described here: https://go.microsoft.com/fwlink/p/?linkid=2138303

If accessibility assistance is needed, contact the Microsoft Disability Answer Desk using the options listed here: https://go.microsoft.com/fwlink/p/?LinkID=518252

References:

• Customer service phone numbers
• Use a screen reader to manage your account billing and subscriptions
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A