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I am facing an issue while trying to make payment for a Microsoft certification exam. For the past 5 days, I have been continuously getting the following error message:
"Uh oh! We're unable to process your payment. Please call your card issuer for further details."
To resolve this, I have already tried multiple approaches:
Tried multiple debit/credit cards
Attempted payments using cards from different banks
Ensured that international transactions are enabled on all cards
I contacted Pearson VUE support, and they mentioned that the issue might be from the bank side. However, I checked with my banks, and they confirmed:
There are no restrictions on my cards
International transactions are enabled
No transactions are being blocked
Despite all these checks, I am still unable to complete the payment.
This issue has been ongoing for 5 days now, and I would really appreciate any help or guidance to resolve it.
Thank you
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I have been trying all these options mentioned and nothing seems to work. Could any one who went through this recently, can confirm if you were able to book the test.
SOLUTION
I am from Australia and living in Thailand. My CC an billing is an Australian address.
Got this exact error and put a ticket in with MS who promptly pointed at PearsonVue and they pointed back at the bank and MS so it was looking like a nightmare.
I solved it with some answers here but I was still unsure.
For anyone else that runs into this problem, I solved this problem by doing the following:
PART 1
Run something like Tailscale on a virtual machine located in the country your billing address is in.
Alternatively give your CC details to someone in your home country and walk them through the process.
Ultimately unless Pearsonvue believes you are in the same country that the CC originates from and where the billing address is located, it will fail.
PART 2
Open a browser in a VM or actual computer located in your billing/home country
Browse to the exam on learn that you want to take.
Set the address that comes up first to your CC billing address (likely home address)
Once transferred to Pearson Vue, set the address that is asked next to the location you are living/visiting
You will be charged for taking an exam in that region (so for me it was $50 US instead of $100)
After a bunch of questions, it will ask for payment details, enter your CC and billing address.
I am pretty sure the first address and the third address need to be the same.
Spent about 3 hours last night trying to figure it out and then thought trying this might work and it did.
You give your address 3 times in this process and to summarize it should look like this:
First and third time should be identical and your home/billing location. (for me Australia)
Second time should be the place you intend taking the exam ( so for me Thailand)
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Any updates regarding this? I am also facing the same issue. I previously took an exam in Sri Lanka, and now I am trying to book one in Singapore. I am unable to make the payment through Pearson VUE and keep getting the same error. This is not a bank issue, as the payment has not even reached them. It must be blocked on the Pearson VUE gateway side.
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I am having the same issue for 3 weeks now, not only Pearson Vue handled nothing but they blocked my account at first after I tried many attempts with different cards, and somehow after calling the customer service which is not free btw didn't fix nothing at all, and took all my money I had on my phone, after I escalated things in the live chat they managed somehow to unblock my account but I didn't get a refund about the money they wasted.
Anyhow I continued to make the payment first at home for several times and the same issue the card issuer is the problem, contacted them like all the comments nothing came through to even reach to the attempt let alone payment.
But then I tried to select to take the exam into a test center and the payment went through, I cancelled that schedule and now I am trying to schedule the exam at home with the SAME CARD and the payment is not going through!
I don't know what the issue is or how to fix this but I need a solution ASAP.