Is there any way to speak or chat with a person?

George Green 0 Reputation points
2026-03-17T16:13:56.04+00:00

I spoke with an agent yesterday, ticket # 7099643963, but the problem still exists. Still need help.

Microsoft 365 and Office | Other
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  1. AI answer

    2026-03-17T16:14:11.8466667+00:00

    To speak or chat with a person about a Microsoft 365/Office issue, use one of these supported options:

    1. Use the Get Help app (Windows)
      • Open the Get Help app from the Start menu (search for “Get Help”).
      • Type a brief description of the issue.
      • When prompted, select Contact support.
      • Choose the relevant product or service, then follow the prompts.
      • At the end, select either:
        • Chat with a support agent in your web browser, or
        • Provide your phone number, and a support agent will call you.
    2. Use the online Contact Support portal
      • Go to the main Microsoft Support site and use Get Help.
      • Select the appropriate product & service (for example, Microsoft 365 & Office) and category.
      • Proceed until the Chat with a support agent or Call me back option appears, then choose your preferred contact method.
    3. If the issue is with Outlook.com or a Microsoft account
      • For Outlook.com: sign in at Outlook.com, select Help on the menu bar, describe the issue, then scroll down to Still need help? and choose Yes to reach a support agent.
      • For broader Microsoft account or subscription issues, use Account & Billing Help or the general support entry point and then select a contact option.

    If the previous ticket did not resolve the problem, reference that ticket number when connecting so the agent can review the prior case.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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