Microsoft Office Home 2024 license transfer

For a one-time purchase Office license such as Office Home 2024, the product is tied to the Microsoft account it was redeemed with. Transferring that license to a different Microsoft account (a new email) is only supported in specific circumstances and with Microsoft’s direct involvement.

For users in the European Economic Area (EEA), the license can be transferred to another person by contacting customer support. In that process, identity is verified via the original Microsoft account, the current entitlement is cancelled, and instructions are emailed to the new licensee so the license can be associated with a different Microsoft account.

Because the original email account was hacked and access is affected, and because this involves ownership and security of a paid license, direct assistance from Microsoft Support is required. Support can:

1. Help with account recovery for the hacked Microsoft account, or
2. Advise on whether the Office Home 2024 license can be moved to a new Microsoft account in the specific region and situation.

Use the Microsoft 365 Customer Service and Support options for home products to contact a support expert (chat or callback, depending on product and region) and explain that the Microsoft account tied to the Office Home 2024 license has been compromised.

References:

• Transfer your Office license to another device or another person
• Microsoft 365 Customer Service and Support