Im getting notification that my files are not connted

The notifications are likely from OneDrive Files On-Demand or from Office apps that cannot reach Microsoft’s online services.

For the OneDrive “files are not connected” type message (for example, “OneDrive cannot connect to Windows”):

1. Make sure Windows is fully updated
   • Open Windows Update and download and install all available updates.
   • Restart the device if prompted.
2. Update OneDrive
   • Download and install the latest OneDrive client from Get OneDrive.
   • After installation, restart the computer.
3. Access files another way while it’s broken
   • Until the connection issue is fixed, files are still safe and can be opened from the OneDrive website or the OneDrive mobile app.

For the Microsoft sign-in page that “just sits there” on a profile and says “try again”:

• This usually means the app (Office/OneDrive/Windows account) cannot reach Microsoft’s online services or is stuck in a bad sign-in state.
• First confirm the internet connection is working in a browser.
• If the network is fine but the sign-in page keeps failing, sign out of the affected app and sign in again after updating Windows and OneDrive as above.
• If the message appears inside an Office 2007/2010 application when trying to reach online templates or help, use offline content instead:
  1. Press F1 in the Office program to open Help.
  2. At the bottom-right of the Help window, open Connection Status and select Show content only from this computer.

If, after updating Windows and OneDrive and restarting, the sign-in page still loops on “try again,” contact Microsoft Support from another device or browser and provide the exact error text shown on the screen.

References:

• "OneDrive cannot connect to Windows" error when accessing files in OneDrive
• Why am I getting a message that says to troubleshoot my Internet connection?