Unable to Complete Azure Identity Verification Due to POP/SMTP Mailbox

instrumentally 0 Reputation points
2026-03-16T21:47:34.79+00:00

I am trying to complete the Microsoft Azure Portal identity verification / Verified ID process. However, I am unable to do so because of the following constraints:

My Microsoft account uses Outlook 2021 configured as a POP/SMTP mailbox, so all emails are downloaded locally and are not accessible via the cloud.

The verification email I received contains a link to credentials.microsoft.com/verify

Opening this link on a device that does not have a cloud-accessible session for my Microsoft account results in errors:

If opened on my desktop: the page shows a QR code, but scanning it in Microsoft Authenticator produces the message:

“You'll have to add this Verified ID first and then try again.”

Forwarding the email to another account (e.g., Gmail) and opening the link on my phone results in:

“The client does not have access rights to the content.”

I cannot access the original email in a cloud session, and the Azure Portal provides no option to reissue or resend the verification link.

Microsoft Authenticator requires a Verified ID credential to be issued first, but the flow cannot be completed without a cloud-accessible mailbox or a new verification link.

I am completely unable to complete identity verification required to access Azure Portal features.

The current POP-only setup is incompatible with Microsoft’s Verified ID issuance flow.

Microsoft Security | Microsoft Authenticator

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