I want a refund for my 365 subscription #Microsoft 365

To request a refund for a Microsoft 365 subscription that auto‑renewed, cancel the subscription first and then check refund eligibility.

1. Go to the Services & subscriptions page for Microsoft 365:
   • https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was charged.
2. Find the Microsoft 365 subscription that renewed for $129.99 and select Manage.
   • If you see Turn on recurring billing instead of Manage, the subscription is already set to expire and will not charge again; in that case, a refund is typically not triggered automatically.
3. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown).
4. Scroll through and follow the on‑screen instructions to complete cancellation.
   • This process will also check whether the subscription is eligible for a refund. Not all cancellations result in a refund.

Important points:

• Refund eligibility depends on factors such as country and subscription status. Some countries (for example, Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey) may allow prorated refunds in certain cases. Details are in the “Countries with prorated refunds for Microsoft subscriptions” article linked from the cancellation pages.
• If the Microsoft 365 subscription was purchased through Google Play, the Apple App Store, or another third‑party retailer (such as Amazon or a local retailer), the refund must be requested from that provider directly, not from Microsoft.
• If the subscription was purchased in Germany, it can be canceled without signing in by using the dedicated German cancellation page: https://aka.ms/germancancel.

If the online cancellation flow does not offer a refund option or if the charge is not recognized, contact Microsoft Support directly:

• Go to Contact Microsoft Support, describe the billing issue, select Get Help, then choose Contact Support (chat or call) for assistance with the auto‑renewal charge.

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Request refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A